Privacy Policy

Personal Information Privacy Policy

This personal information privacy policy (“Policy”) governs the processing of all personal information received by Ribris Safaris (“we” / “us” / “our”), whether obtained through electronic or verbal communication, via our websites, or as a result of engagement with any of our products or services.

Scope of Data Processing

The personal information we collect from you will proces by Ribris Safaris and may also shared with our trade partners to facilitate your booking and the services we provide. The legal entities involved in this processing are listed in Annexure A.

Importance of Privacy

We place a high premium on the privacy of every individual engaging with us. Therefore, we recommend that you read this Policy thoroughly to understand:

• (i) The type of personal information we may process.
• (ii) How your personal information may collected and processed when engaging with us.
• (iii) Who is responsible for the processing, management, and safeguarding of your personal information.
• (iv) The grounds on which we may share your personal information with third parties.
• (v) How you can access, amend, and delete personal information we have collected from you.

Consent to Processing

By engaging with us via electronic mail, continuing to use our websites, clicking on the “I Agree” button provided on our website, or accessing and using our website services, you acknowledge that you have read this Policy and consent to the processing of your personal information as outlined herein.

Opt-Out

If you do not wish to consent to the processing of your personal information or wish to stop us from processing your personal information, please indicate your preference by sending an email to info@ribrissafaris.co.tz.

How Do We Process Personal Information?

Personal Information may be collected either through electronic means, including the use of our Website ( including our landing pages), electronic mail, text, voice, sound, or image messages, or through non-electronic means, including capturing Personal Information on hard copy documents.

When using our Website, your Personal Information will be collected either actively, where you provide us with certain Personal Information, or inactively, where we collect Information from you that you have not actively provided:

a) Active Information Collection

Active information collection refers to instances where you have directly provided us with Information, such as when you submit an inquiry about a specific service, subscribe to our newsletter, or complete a questionnaire and provide us with your details. This may include (without limitation) your first name, last name, email address, country of residence, and preferred dates of travel.

b) Inactive Information Collection

Inactive or passive Information collection refers to instances where we collect certain Information you have not actively (i.e., knowingly) provided. We may obtain this through specific technologies such as Cookies, Embedded Scripts, or Mobile Device identifiers when you visit our Website. Information obtained in this regard cannot linked to you as a person (i.e., non-personally identifiable information). This Information may include the type of web browser you use, the operating system you use, the date and time of your visit to our Website, the specific pages you visited, and the address of the Website you visited before entering our Website. Ribris Safaris Website does not link non-personally identifiable Information with personally identifiable Information.

Type of Information We Process

We process the following Information collected using electronic submission or physical forms (as may be applicable):

(i) Active Information

• Your name and surname.
• Your physical address.
• Your email address.
• Your telephone and mobile number.
• Your identity and passport number.
• Your passport nationality, issue date, and expiry date.
• Marital status (to assist the lodge with rooming services).
• Your personal opinions, views, interests, and preferences.
• Your emergency contact details.
• Your medical requirements.
• Your dietary, allergies, and special requirements.

(ii) Inactive Information Collection

• The type of web browser you use.
• The operating system you use.
• The date and time of your visit to our Website.
• The specific pages you visited on our Website.
• The address of the Website you visited before entering our Website.

We do not receive or store credit card information on our Website. We use recognized and respected PayPal, Paysmart, and Paygate portals to accept credit card payments securely. Our company sales manager does not have access to any credit card information.

What Do We Do with Your Information?

Personal Information will only be used as described in this Policy or as expressly disclosed to you when you provide the Personal Information. This may include:

• Verifying your identity.
• Transmitting and receiving correspondence about our services or products, including preparing itineraries and submitting quotes.
• Transmitting marketing material as explicitly requested by you.
• Processing payments, refunds, and similar activities.
• Facilitating the delivery of the services.
• Monitoring and analyzing your conduct in respect of the Website and services for review and statistical purposes.
• Compliance and risk purposes.

We may share your Personal Information with our subsidiaries, associates, or third-party service providers only to the extent necessary to render supporting and ancillary services or products to facilitate our service or product delivery to you. Service providers will be required to comply with the same principles contained in this Policy when processing your Personal Information.

We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy. We reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries. This is required by litigation, to take precautions against liability, and to protect the security and integrity of our Website and the safety of its information.

Access to Personal Information

You will be given reasonable access to your Personal Information to correct errors or delete any information you may have provided. If you wish to correct or delete any of your Personal Information, please get in touch with us by email 

To respond to your request or inquiry, we may require additional information to verify that you are the person authorized to view the Personal Information you are requesting access to as contemplated in this Policy. We reserve the right, at our discretion, to refuse access to certain Information if providing it compromises another person’s privacy or violates any applicable law, regulation, or directive.

Subject to legal and other permissible considerations, we will make every effort to honor your request within 30 business days. We will inform you if we require further information to fulfill the request.

Data Security

Security of Information Transmission

The transmission of information via the Internet is not entirely secure, and we cannot guarantee the security of data transmitted to our site. Any transmission of personal information will be at your own risk.

Measures to Protect Your Data

We will take reasonable steps to ensure that your data treated securely and in accordance with this privacy policy. We implement reasonable technical and organizational measures to secure the integrity and confidentiality of the personal information in our possession. These measures guard against loss, damage, unauthorized destruction, and unlawful access to or processing of personal information. However, we do not guarantee that our security systems are 100% secure or error-free.

Access to Personal Information

We restrict access to your personal information to our employees and contracted third-party service providers who have a legitimate operational reason for accessing such information. We strive to maintain physical, electronic, and procedural safeguards that comply with relevant laws and regulations to protect your personal information from unauthorized access.

Opting Out | Privacy Policy

Please note that we do not wish to collect and process any Personal Information from you that you do not want.

GOVERNING LAW

The laws of Tanzania will govern any dispute or claim arising out of this privacy policy.

CHANGES TO THIS POLICY

Please note that we reserve the right to change this Policy at any time and at our sole discretion. If the Policy altered, it will be available on our Website.

COMPLAINTS

Should you Websitee that we have utilised your Personal Information contrary to applicable data privacy policy laws, you undertake to first attempt to resolve any concerns with us. If you are unsatisfied with such a process, you have the right to complain to the relevant Information Regulator.